HMRC appoints two new director generals

A man looks out over the skyline of a city from a glass skyscraper

HMRC have appointed new director generals in an attempt to strengthen both its customer service and customer compliance groups.

Penny Ciniewicz has been appointed as director general of customer compliance, leaving her current post as chief executive of the Valuation Office Agency (VOA), a role that she has held for eight years.

Ciniewicz said: “It’s a privilege to be returning to HMRC after nearly eight years as chief executive for the VOA. I’m delighted to have the opportunity to build on the work of Jennie Granger in ensuring we reduce the tax gap and promote compliance, ensuring we bring in the money that pays for the UK’s public services.”

She will take over from David Richardson, who had been holding the position on an interim basis, following Jennie Granger leaving the post last month.

Meanwhile, Ciniewicz will be replaced in her position as chief executive for the VOA by Melissa Tatton, who is currently director for HMRC’s individuals and small business compliance.

Of the appointment, Tatton said: “I’m thrilled to have the opportunity to lead the Valuation Office Agency, given its strong delivery track record, as it continues to transform, and to be joining HMRC’s Executive Committee.”

The pair will both be beginning work in their new roles on 4 September.

Angela MacDonald will also be taking on a new role, leaving her current title of operational excellence director in HMRC to oversee the customer services group. MacDonald will take over the job on 7 August, replacing Ruth Owen who stepped down last month.

MacDonald added: “As operational excellence director, I see first-hand the commitment and passion among our people for delivering high-quality customer service. This is a fantastic opportunity and it is a privilege to follow in Ruth Owen’s footsteps, investing in and building the best service we can for all our customers, now and in the future.”

Chief executive and permanent secretary of HMRC, Jon Thompson, said of the moves: “I’d like to congratulate Melissa, Penny and Angela on their appointments, and am delighted to welcome them to HMRC’s Executive Committee. They bring a wealth of capability, leadership and experience with them, and will have vital roles to play in helping build our future and achieve our vision of becoming a world-class organisation.”